Service Highlights
- Extraction without damaging the cylinder when possible
- Door, padlock and mailbox locks
- Cylinder tested after extraction
- Cylinder replacement if damaged
- Advice to prevent a repeat
A snapped key is one of the most common lock problems in cold weather, when metal and old locks are less forgiving. The goal is to remove the piece without damaging the cylinder.
Who calls us about this
- A key snapped in a deadbolt during a cold morning.
- A key broke in a padlock on a gate.
- A key snapped in a mailbox or cabinet lock.
- A key is bent and stuck.
How the visit goes
- We look at the lock and the piece of key that remains.
- We remove the piece with extraction tools.
- We test the lock and rekey it if you are worried about the missing piece.
- We replace the cylinder if it was damaged.
What we look at
- How much of the key is left in the lock
- Whether the piece is loose or jammed
- The cylinder’s condition
- Whether the lock should be rekeyed afterwards
What affects the price
Where the key broke, how deep the piece is, and whether the cylinder must be replaced.
Before you call
Keep any piece of the key that came out. Do not insert another key or a tool.
When this is not the right fix
A lock with a seized or broken cylinder body may need replacing rather than repairing.
Frequently Asked Questions
Can I pull the broken piece out myself?
You can try if part of the key is sticking out, using pliers gently. Do not push it in, and do not use glue. If it is flush or deeper, call.
Will the lock still work afterwards?
Usually yes. If the cylinder is damaged, we replace it and keep the rest of the lock.